Patient information

• A member of our staff will usually phone to discuss your treatment and help you to choose when and where you will be seen next. Generally you will be able to choose where you are treated.

• After booking your appointment, we will send you a confirmation letter that will include the address and phone number of the clinic you will attend.
• If we cannot speak to you on the phone, we will make an appointment for you or ask the chosen health specialist to make an appointment at a local hospital, clinic or surgery.  We will send you a letter confirming these details including who to contact and how to change your appointment if it is not suitable for you.
• You will receive a confirmation letter a little nearer the time giving any additional information or instructions you might need before your appointment.

If you are booked in for an appointment at one of the community services that we provide (i.e. Brighton and Hove Skin Care Service, MSK ICATS, etc) this is what happens next:

• A member of our staff will call you a couple of days before your appointment to check that you still require the appointment, and to reiterate the appointment time, location and who you will be seeing

• A dedicated team of staff liaise with GP Practices, and other services, to collate all relevant information that is required prior to you attending your appointment.

• The team of staff will also ensure that the clinical IT system has the relevant information uploaded onto it, such as your initial referral letter from the GP, or previous relevant clinical documentation. They will also ensure that interpretation services and patient transport has been organised, if it is required by the patient.

• The team of staff will carry out any actions requested by the clinician after your appointment, i.e. organise / monitor diagnostic scans and results, contact you to book a further appointment in the service or at another service, type up clinical letters, provide patients and GPs with a copy of their discharge letters, etc.

• The dedicated team of staff are also a central point for patient and GP queries and enquiries.

You may want to know more and these are some of the questions you often ask us. We also have case studies that show how the service works.

Every three months we contact some of our patients to ask if they were satisfied with our service.  You can see the results of our patient surveys.

If you would like to get involved with helping us improve our service to you, we have a patient group.